Teleperformance
Quality Assurance Analyst - Tagalog (Thailand)
atTeleperformanceOverview:
- Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA)
- Share feedback with the agents on all people related defects (Quality Audits – CC, BC and Cc) and DSATs (Agent Related)
- Conduct training and refreshers
- Support and mentor new employees
- Help operations on key metrics performance (Sharing insights & suggest action plan)
- Minimum bi-lingual proficiency and above is preferred (English).
- Language proficiency in English is mandatory
- Proven experience as corporate Qualit assurance or TQA
- Understanding of effective Quality KRAs (Key responsibilities areas)
- Willingness to keep abreast of new techniques in corporate Quality
- Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset
- Phenomenal communication, presentation and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical and decision making abilities
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Quality Assurance
- Finance
- Analyst
Job type
- Full-time
Company overview
Size:410000 employees
Industry:Consulting Services
Location:n/a
Website:www.teleperformance.com/en-us/locations/thailand-site/thailand/
Founded in:1978
Ranking:4/5
At Teleperformance in Thailand, our main focus is to create and provide advanced business solutions for our global clients in the BPO industry. We strive to replicate successful models from around the world, strengthen our relationships with existing clients, and establish Teleperformance in Thailan ... Read more
Why join us: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... Read more
Benefits
- Remote work
- Learning & Development Opportunities
- Hybrid Working
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