Teleperformance
Customer Service Representative - Thai- Bangkok
atTeleperformanceOverview:
We are looking for a dedicated Customer Service Representative (Mono Thai) to join our team in Bangkok. In this role, you will be responsible for handling customer inquiries and providing excellent service through calls, emails, and chat. You will act as the first point of contact, ensuring a positive customer experience with every interaction.
Qualifications: - Proficiency in Thai language (spoken and written).
- Strong communication and problem-solving skills.
- Ability to work onsite in TP Bangkok.
- Willingness to work on rotational shifts, including weekends and public holidays.
- Customer service experience is a plus, but not mandatory – fresh graduates are encouraged to apply.
- Handle incoming calls, emails, and chat from customers in Thai.
- Provide accurate information, resolve issues, and ensure customer satisfaction.
- Escalate complex issues to relevant teams when necessary.
- Maintain a professional and empathetic approach in every interaction.
- Achieve individual and team performance targets.
- Follow company policies, procedures, and quality standards.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Size:410000 employees
Industry:Consulting Services
Location:n/a
Website:www.teleperformance.com/en-us/locations/thailand-site/thailand/
Founded in:1978
Ranking:4/5
At Teleperformance in Thailand, our main focus is to create and provide advanced business solutions for our global clients in the BPO industry. We strive to replicate successful models from around the world, strengthen our relationships with existing clients, and establish Teleperformance in Thailan ... Read more
Why join us: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... Read more
Benefits
- Remote work
- Learning & Development Opportunities
- Hybrid Working
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