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Customer Service Representative - Burmese Speaker (Based in Thailand)

atTeleperformance

Overview


Overview
Join our team as a Customer Service Representative and deliver exceptional voice support to Burmese-speaking customers in the financial services industry. You will play a key role in providing professional, accurate, and empathetic assistance while creating a positive customer experience.


Qualifications

  • Bachelor Degree Only
  • Open for Thai Citizens who are proficient in Burmese language + Burmese speakers and also open for Burmese Citizen
  • English proficiency at CEFR B2 level or above andCEFR C1 Burmese for reading, listening, and writing
  • Strong verbal communication skills with clear and effective speech
  • Excellent customer service, active listening, and problem-solving skills
  • Ability to identify customer issues and provide effective, long-term resolutions
  • Demonstrated empathy and the ability to personalize customer interactions
  • Ability to resolve customer concerns while adhering to company policies
  • Strong desire to help customers and deliver an outstanding service experience
  • Previous customer service or contact center experience is an advantage
  • Experience in the financial services industry is an advantage


Responsibilities

  • Provide high-quality voice support to Burmese-speaking customers, addressing inquiries and resolving issues efficiently
  • Deliver accurate information regarding financial services, products, and processes while adhering to company policies and procedures
  • Listen actively to understand customer needs and provide effective, long-term solutions
  • Handle customer concerns with professionalism, empathy, and a customer-first approach
  • Resolve conflicts and escalate complex issues when necessary to ensure timely resolution
  • Maintain accurate records of customer interactions in internal systems
  • Meet quality, productivity, and customer satisfaction targets
  • Represent the company's brand with professionalism and integrity in every customer interaction
  • Participate in training sessions and continuously develop product knowledge and customer service skills
Salary
  • Negotiable
Job type
  • Full-time

Company overview

Size:410000 employees
Industry:Consulting Services
Location:n/a
Website:www.teleperformance.com/en-us/locations/thailand-site/thailand/
Founded in:1978
Ranking:4/5

At Teleperformance in Thailand, our main focus is to create and provide advanced business solutions for our global clients in the BPO industry. We strive to replicate successful models from around the world, strengthen our relationships with existing clients, and establish Teleperformance in Thailan ... Read more

Why join us: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... Read more

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Benefits

  • Remote work
  • Learning & Development Opportunities
  • Hybrid Working

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