Teleperformance
Customer Service Partner Specialist - Bahasa Indonesia - Bangkok
atTeleperformanceOverview:
Job description
Teleperformance is a global leader in digitally integrated business services. We are dedicated to providing the best customer service solutions and creating exceptional experiences for our clients' customers. We are looking for passionate and dedicated individuals to join our team in Thailand.
This is NOT a work from home position. Qualifications:
Qualifications
What We Offer
The Role
As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
Key Responsibilities
Job description
Teleperformance is a global leader in digitally integrated business services. We are dedicated to providing the best customer service solutions and creating exceptional experiences for our clients' customers. We are looking for passionate and dedicated individuals to join our team in Thailand.
This is NOT a work from home position.
Qualifications
- Bachelor's degree.
- Previous experience in a customer service, call center, or hospitality role is highly preferred.
- Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
- A positive and patient attitude with a genuine desire to help people.
- Flexibility to work in shifts, including evenings, weekends, and public holidays.
What We Offer
- Competitive salary and performance-based bonuses.
- Comprehensive training and professional development opportunities.
- Health and wellness benefits.
- A diverse and inclusive work environment with opportunities for career advancement.
- Modern and comfortable office space.
- Fun and engaging team activities.
The Role
As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
Key Responsibilities
- Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
- Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
- Provide accurate and detailed information about services, amenities, and policies.
- Process new reservations and cancellations, ensuring all details are correctly entered into the system.
- Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
- Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
- Maintain a high level of product and procedural knowledge.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Customer Service
- Hospitality
Job type
- Full-time
Company overview
Size:410000 employees
Industry:Consulting Services
Location:n/a
Website:www.teleperformance.com/en-us/locations/thailand-site/thailand/
Founded in:1978
Ranking:4/5
At Teleperformance in Thailand, our main focus is to create and provide advanced business solutions for our global clients in the BPO industry. We strive to replicate successful models from around the world, strengthen our relationships with existing clients, and establish Teleperformance in Thailan ... Read more
Why join us: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... Read more
Benefits
- Remote work
- Learning & Development Opportunities
- Hybrid Working
Jobs you may like
WorkVenture gives you an inside look at what it's like to work at Teleperformance, office & team photos, reviews and more. This is the Teleperformance Company Page. All content is posted anonymously by employees currently or previously working at Teleperformance.Apply to W HotelApply to Levco HoldingApply to Yamaha MotorApply to WV