Job Summary and Mission This job contributes to company success by leading store operations within an assigned district to create and maintain the Starbucks Experience for our customers and partners. The district manager is required to regularly and customarily exercise discretion in managing the overall operation of the stores within the assigned district. In particular, a majority of time is spent developing store management talent, overseeing the district’s store management workforce, making management staffing decisions, ensuring district-wide customer satisfaction and product quality, managing the district’s financial performance, and managing safety and security within the district.

Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following:

- Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results.
- Monitors and manages district-wide management staffing levels.
- Analyzes financial reports to identify and address trends and issues in district performance.
- Support district-wide operations and to execute district and regional initiatives such as Partner Resources, Marketing, Partner & Asset Protection, Finance, Real Estate, and Store Development.
- Solicits customer feedback to understand customer needs and the needs of the local community.
- Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of operations within the district.
- Develops the store management team within the district to deliver legendary customer experiences in all stores.
- Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives.
- Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals.
- Challenges and inspires store management team to achieve business results.
- Ensures partners adhere to legal and operational compliance requirements.
- Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs, and concerns.
- Manages district-wide store management team by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance.
- Manages ongoing partner performance using performance management tools to support organizational objectives.

Required Knowledge, Skills and Abilities

- Analyzes and solves problems
- Strong interpersonal, verbal, and written communication skills
- Ability to motivate a team to a common set of goals and establish plans and manage execution

Summary of Experience

- Multi-site operations management experience (preferably in the retail sector) (5 years)
- Strong leadership and organizational experience (5 years)
- Proven record in building relationships with internal and external customers (2-4 years)

Education
Bachelor's in Business, hotel/restaurant management or other related discipline or equivalent experience