Shopee (Thailand) Co., Ltd.
Warehouse Support Agent (Scommerce)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- End-to-end case ownership: Proactively monitor buyer/seller cases on the Google Sheets case tracker throughout the day; pick up, prioritize, and own cases end-to-end until resolution
- Investigate via systems: Pull order and item histories from the WMS (e.g., pick/pack, staging, dispatch scans, inventory movements, returns) to determine facts and next actions.
- Coordinate with warehouse ops: Liaise with inbound/outbound, inventory control, returns, and security teams to validate issues and confirm corrective actions.
- Timely communication: Provide clear updates and ETAs to the Seller Team; document root cause, action taken, and final resolution in the tracker.
- Prevent recurrence: Log trends, raise incident reports where needed, and propose SOP or process improvements to reduce repeat issues.
- Daily reporting: Summarize case volumes, SLA performance, aging/backlog, and top causes at end of day; highlight blockers and escalations
Requirements:
- Vocational degree and above in any related field
- At least 1 year of working experience in warehousing (e-commerce is highly preferred)
- New graduate with potential profile is also welcomed
- Tools: Confident with Google Sheets (filters, pivot tables, lookups, basic formulas) and WMS navigation (order search, movement history, scan logs).
- Ability to work under deadlines and pressure
- Good interpersonal, communication and negotiation skills.
- Good team player
- Able to work in shift and day off
- On-site availability: Able to work on-site in Samut Sakhon; willing to support peak periods as needed.
Experience required
- 1 years
Salary
- Negotiable
Job function
- Distribution / Logistics
- Customer Service
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
