Shopee (Thailand) Co., Ltd.
Warehouse Performance Management (Scommerce)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Establish SOP audit governance to ensure adherence to operational standards and identify training gaps across the global network.
- Direct inbound counting audits to validate vendor accuracy and catch discrepancies before items are introduced to sellable inventory.
- Implement outbound verification audits to minimize mis-picks and shipping errors, ensuring high customer satisfaction and minimal rework.
- Enforce cycle count compliance by monitoring schedule adherence and the statistical reliability of physical inventory samples.
- Lead comprehensive shrinkage control audits to assess the health of physical and systemic security measures at each facility.
- Provide loss prevention oversight by collaborating with security teams to identify and eliminate high-risk zones for inventory leakage.
Requirements:
- 1–5 years of experience in warehouse, supply chain operations or logistics, with a proven track record in process and performance improvement; candidates with relevant internship experience in large-scale warehouses or distribution centers are considered.
- Experience in operational process compliance and audit, or SOP improvement and optimization is preferable.
- Good analytical skills, with the ability to interpret data on compliance audit results and operational flow.
- Strong problem solving skills, with the ability to deconstruct complex, ambiguous challenges into actionable solutions by leveraging data-driven logic and strategic thinking.
- Proficiency in using data analysis tools (e.g., Excel) to track and generate insights from performance metrics.
- Good communication and collaboration skills to work with cross-functional teams.
- Proficient in verbal and written English communication to collaborate with international teams if needed.
Experience required
- 1 years
Salary
- Negotiable
Job function
- Distribution / Logistics
- Quality Assurance
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
