Shopee (Thailand) Co., Ltd.
[WangNoi] Return Analyst
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Manage day-to-day order in WMS, arrange order activities to maximize the efficiency, reliability, timeliness and cost effectiveness of return process
- Provide data, information and return issue for supervisor to prepare monthly & daily report
- Communicate and coordinate with other team
- Analyse and solve the problem including improve Returns performance
- Handle return product to seller or buyer
- Improvement skill and competencies of the team member to meet KPI target
- Support all function process in Returns team and other department
- To perform any other duties assigned by the superior or manager
Requirements
- Vocational degree and above in Logistic management, supply chain or any related field
- At least 1 year of working experience in warehousing (e-commerce is highly preferred)
- New graduate with potential profile is also welcomed (Bachelor’s Degree)
- Proficient with Microsoft Excel
- Ability to work under deadlines and pressure
- Good interpersonal, communication and negotiation skills.
- Good team player
- Able to work on shift and day-off when required
Skills required
- Negotiation
Experience required
- 1 years
Salary
- Negotiable
Job function
- Distribution / Logistics
- Supply Chain
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
