We have many roles of Strategic Key Account Management

• Relationship management - Act as the main point of contact for key clients, build strong, long-term relationships, and ensure client satisfaction

• Strategic planning - Develop and implement tailored account strategies that align with both strategic sellers goals and Shopee focus to drive growth

• Performance analysis - Analyze data to identify trends, measure performance, and present business reviews to showcase achievements and future opportunities with sellers

• Problem-solving - Address and resolve sellers issues, complaints and challenges to ensure smooth relationship

• Key account management for social sellers on Shopee's platform

• Ensure the growth of sellers under management both in term of transaction volume and social program participations

• Ability to foster relationship and pitch key social programs to sellers over the phone and in-person

• Ability to manage large volume of phone calls for key account management follow-ups and sales pitch

• Educate sellers on the details and benefits of the core Shopee's platform program and Shopee's social commerce program

• Educate sellers on the key tools and strategies of social media including posting, boosting and monitoring traffic on social media

• Build long-term relationship and foster trust with sellers under management

• Negotiate deals with sellers within the parameters of the program that Shopee have determined

• Bachelor or Master Degree.

• 2-3 years of experiences in Key Account Management, Business Development and Sales

• Strong interests in e-commerce and social media

• Prior experiences in social media related role would be a plus

• Ability to adapt and thrive in fast-pace dynamic environment

• Logical thinking and strong problem solving skills

• Good command of English and Thai

• Experience in Key Account Management, Merchandiser, Offline Business, Business Development would be a plus

• Logical thinking and strong problem solving skills

• Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person