Shopee (Thailand) Co., Ltd.
Sortation Operation Lead - Based in Samut Sakhon (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Able to travel to Head Office as required
- Operations Management: Lead end-to-end daily sortation center operations across inbound, sorting, outbound, rework, and returns
- Target Delivery: Ensure productivity, PPH, accuracy, and on-time dispatch targets are consistently achieved
- Manpower Planning: Monitor daily volumes and optimize shifts, staffing, and workflows for BAU and campaign periods
- People Leadership: Lead, coach, and develop supervisors and frontline teams; support hiring, onboarding, and training
- Performance & Improvement: Track KPIs and reporting, identify gaps, and drive process, layout, and SOP improvements
- Safety & Stakeholder Coordination: Ensure safety and compliance, support audits, and coordinate with linehaul, first-mile, engineering, and management
Requirements:
- Bachelor’s degree in Operations, Logistics, Supply Chain, or a related field (preferred)
- 3–6 years of experience in warehouse, logistics, or e-commerce operations
- Prior experience in a sortation center or high-volume fulfillment environment is an advantage
- Experience leading frontline teams in a fast-paced operation
Experience required
- 3 years
Salary
- Negotiable
Job function
- Distribution / Logistics
- Management
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
