Shopee (Thailand) Co., Ltd.
SOC Planning and Control Tower Lead (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Integrated Resource Planning
- Comprehensive Manpower Planning: Develop and manage the SOC manpower model, ensuring staffing
- Asset & Equipment Forecasting cooperate with asset and costing team: Project requirements for non-human
- Cross-Functional Alignment: Work closely with the Project Management Office (PMO) to ensure resource
- Continuous Improvement & Initiatives
- Manpower Initiative Lead: Identify productivity gaps and implement "Manpower Initiatives" (e.g., incentive
- Process Optimization: Lead Continuous Improvement (CI) projects using Lean or Six Sigma methodologies
- Performance Analytics: Audit the "Resource vs. Output" efficiency and present data-driven
- Regional and CMM Integration
- Work with CMM, serve as the local lead for the Regional Model/ PPH Optimization Algorithm, translating
- Stakeholder Coordination
- Work with related parties ie Costing Team, Asset Team, Opx, SWP to ensure continuous improvement.
Requirements:
- Bachelor’s degree in Industrial Engineering, Supply Chain, or Operations Management.
- Experience 4–6 years in a high-volume Sortation Center or Warehouse environment; proven experience
- Ability to build timelines that synchronize HC, assets (pallets/equipment), and operational milestones.
- Ability to transform raw volume data into a physical resource requirement plan And plug in with others factor ie arrival curve, FFM rate, machine PPH etc
Experience required
- 4 years
Salary
- Negotiable
Job function
- Distribution / Logistics
- Supply Chain
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
