Shopee (Thailand) Co., Ltd.
Return Supervisor
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Operational Excellence: Manage end-to-end (E2E) return operations to ensure daily targets and productivity goals are met.
- Quality & Standards: Enforce rigorous quality and customer service standards; proactively analyze bottlenecks or service failures to implement lasting improvements.
- Cross-Functional Collaboration: Coordinate with internal departments to streamline the returns lifecycle and ensure seamless inter-departmental workflows.
- Compliance & Reporting: Ensure total adherence to company policies and procedures while providing regular activity reports to senior management on progress and goal attainment.
- Strategic Support: Contribute to organizational missions by executing specialized projects and additional duties as assigned by leadership.
Requirements:
- Bachelor’s Degree or higher in Logistic management, supply chain or any related field
- Be able to communicate in English
- Problem solving skills and Conflict management
- Ability to work under deadlines and pressure
- Good interpersonal, communication and negotiation skills.
- Good team player
- Proficient with Microsoft Excel
- Able to work on shift and day-off when required
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Distribution / Logistics
- Supply Chain
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
