Shopee (Thailand) Co., Ltd.
Return Supervisor
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Monitor and evaluate all return activities and coordinate with other internal and external team to ensure that the process is running smoothly and achieve KPI target efficiently
- Deliver strong leadership, influencing and collaboration skills in working with team
- Ensure performance of temp and full time staff followed WI.
- Record issue for Returns team.
- Ensure key performance indicators assigned to returning employees.
- Prepare daily reports, monthly reports, etc.
- Improve necessary skill to return team
- Provide problem solving and decision making
- Coaches, counsels, and disciplines team member
- To perform any other duties assigned by Supervisor or Manager
Requirements:
- Bachelor’s Degree in Logistic management, supply chain or any related field
- At least 2 years of working experience in Warehousing (e-commerce is highly preferred)
- Proficient with Microsoft Excel
- Ability to work under deadlines and pressure
- Good interpersonal, communication, problem solving and negotiation skills.
- Good team player
- Able to work on shift and day-off when required
Experience required
- 2 years
Salary
- Negotiable
Job function
- Distribution / Logistics
- Management
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
