Shopee (Thailand) Co., Ltd.
Project Management & Performance Control (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Develop end-to-end strategy for Direct Delivery service to minimize lead time and maximize network reliability
- Conduct deep-dive analysis on operational issues and implement corrective actions; collaborate with Area Managers to implement immediate corrective actions.
- Work closely with the Operation Excellence team to develop Standard Operating Procedures (SOPs) and Quality Assurance (QA) frameworks to ensure consistency across all delivery hubs.
- Work closely with management team to determine long-term strategies, set realistic operational goals and timelines
Requirements:
- Bachelor’s Degree in Business, Logistics, Supply Chain Management, Engineering, or any related field
- 2–5 years of experience in Operations, Performance Control, Logistics, or any related field
- Able to travel to any hubs in Greater Bangkok
- Strong analytical skills, Excel/Google Sheet skill is required
- Strong Stakeholder Management: Ability to influence and work effectively with ground-level teams (Area Managers/Hub Leads); Experience in ground team management or on-site operations is an advantage.
- Demonstrated ability to learn fast and pivot strategies in a fast-paced, high-growth environment.
- Expert at handling multiple tasks simultaneously and meeting tight deadlines without compromising quality.
- Result-oriented with a "can-do" attitude and a willingness to "go the extra mile" to achieve operational excellence.
Experience required
- 2 years
Salary
- Negotiable
Job function
- Distribution / Logistics
- Strategy / Planning
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
