Shopee (Thailand) Co., Ltd.
Planning & Control Tower (RC) Based in Samutprakan
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Manpower Forecasting: Develop and maintain daily/weekly manpower plans based on volume projections and historical data.
- Resource Optimization: Monitor workload and manpower utilization to ensure peak efficiency across shifts.
- Stakeholder Coordination: Act as the primary point of contact for BPO staff and frontline agents, managing vendor performance and onboarding.
- Bottleneck Analysis: Conduct root cause analysis when operational performance fluctuates due to resource
- Equipment Planning: Assist in the planning and tracking of pallets, MHE (Material Handling Equipment), and
- Continuous Improvement: Lead improvement projects to enhance workforce efficiency and subcontractor fulfillment (FFM) rates.
Requirements:
- Education: Bachelor’s degree in Business Administration, Economics, Logistics Management, or a related field.
- Experience: 0–3 years of experience in workforce management, resource planning, or warehouse operations;
- Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret data and develop
- Technical Proficiency: Advanced skills in Google Workspace (Sheets) and Excel; experience with SQL or
- Adaptability: Ability to thrive in a fast-paced, dynamic environment with tight deadlines and shifting priorities.
- Leadership: Self-driven with strong verbal communication skills to facilitate cross-functional discussions.
- Flexibility: Ability to work at night and weekends sometimes, to support 24/7 operations.
Experience required
- 3 years
Salary
- Negotiable
Job function
- Distribution / Logistics
- Management
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
