Shopee (Thailand) Co., Ltd.
Operational Risk Management (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Develop and implement operational risk policies, risk procedures, and key risk indicators
- Establish and implement an overall risk management framework for implementing new products and product variations to existing products, new business initiatives/entities, systems,s and processes for the organization, which includes the continuous gap analysis and implementation of process & control design and improvements
- Conduct presentations and workshops in risk identification and migration.
- Work with the first line of defense to identify, assess, document, and regularly review risks of all risk types and coach the business to design and implement controls
- Perform risk assessment from regulatory developments and industry mandates and communicate the risk vision and objectives to various groups to drive the alignment of risk policies or procedures
- Monitor risks against limits and thresholds and work with risk owners/group risk team to resolve them within a set timeline
- Produce respective reports to management and other relevant stakeholders
- Implement the risk incident management process including registration of risk events, managing and delivering risk incident reports for senior management and regulators
- Constantly develop and maintain risk tools and systems
Requirements
- Bachelor's degree in related fields.
- At least 2-5 years of work experience and familiarity with Risk Management practices.
- Strong interpersonal, project management, investigative skills, critical thinking, and communication skills.
- Ability to work independently to carry out action plan throughout the project.
- Problem-solving, positive, and constructive attitude.
Skills required
- Express
- Project Management
Experience required
- 5 years
Salary
- Negotiable
Job function
- Finance
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
