Shopee (Thailand) Co., Ltd.
KPI/Performance Management Executive (Scommerce)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Assist the KPI/Performance Management Lead with the setting of targets (KPIs) for each individual warehouse, ensuring targets are realistic, challenging, and aligned with overall business objectives (e.g., efficiency, cost, accuracy).
- Conduct data analysis to support the target-setting process, utilizing historical performance, capacity, and current trends.
- Inform warehouse leads of the final targets and performance expectations in a clear, compelling manner.
- Act as the primary liaison between the Performance Management team and Warehouse Operations.
- Continuously monitor warehouse performance against established KPIs using centralized dashboards and reports.
- Proactively identify under-performing warehouses and analyze root causes for missed targets (e.g., process failure, resource constraints, training gaps).
- Provide additional support to Warehouse Leads and their teams in under-performing locations, which includes developing and recommending actionable improvement plans (e.g., process optimization, resource reallocation, training focus).
- Prepare detailed reports on warehouse performance trends and the impact of implemented improvement initiatives.
- Facilitate regular performance review meetings with Warehouse Leads to discuss results and course corrections.
Requirements:
- 1–3 years of experience in Operations, Logistics, or Warehouse performance management is highly desirable.
- Strong analytical and data-modeling skills (advanced Excel, BI tools).
- Communication: Strong interpersonal and communication skills to effectively manage external vendor relationships and influence internal stakeholders (Warehouse Leads, Senior Management).
- Proficient in verbal and written English communication
Experience required
- 1 years
Salary
- Negotiable
Job function
- Distribution / Logistics
- Analyst
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
