Shopee (Thailand) Co., Ltd.
Fraud Operations Executive (Shopee)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Analyze various types of fraud cases and coordinate with the Quality Assurance (QA) team to ensure alignment in operational guidelines, including co-developing Standard Operating Procedures (SOPs)
- Review and summarize issues raised from customer inquiries to improve workflows, operational policies, and ensure appropriate customer response coordination
- Effectively manage and maintain employee work shifts and rosters
- Prepare weekly and monthly slides summarizing feedback with actionable recommendations, based on operational guidelines
- Perform other duties as assigned
Requirements:
- Bachelor's degree in any field
- 1 year of experience in Fraud Operations, Fraud Analysis, or Transaction Monitoring
- Strong understanding of fraud risk patterns and the ability to analyze potential fraud trends
- Excellent analytical and investigative skills with a problem-solving mindset
- Ability to work effectively both within a team and across departments, and to provide guidance to achieve shared goals
- Quick thinker with the ability to handle unexpected situations efficiently
- Able to work under pressure and meet deadlines
- Strong interpersonal and communication skills suitable for collaborative environments
- Self-motivated, detail-oriented, and eager to take on new challenges and solve diverse issues
- Able to work in shifts (5 days per week; off days may not fall on weekends; working hours 09:00 AM – 06:00 PM)
- Proficient in Microsoft Excel (Intermediate level: formulas, Pivot tables)
Skills required
- Assurance
- Meet Deadlines
Experience required
- 1 years
Salary
- Negotiable
Job function
- Security
- Analyst
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
