Integration Onboarding & Go-Live Management

• Guide merchants/POS vendors through the full integration flow: NDA signing, API

• documentation walkthrough, kickoff, UAT, and go-live.

• Send kickoff communications to align both merchant and internal teams on integration scope and timeline.

• Coordinate with BPM to create UAT and LIVE vendor IDs, and align on UAT timelines with merchants.

• Continue post-go-live integration steps and store rollout, following the BD project's SOP & process.

• Provide merchants with vendor portal access and credentials, and support first-time login/setup.

• UAT & Testing Coordination

• Respond promptly to merchant requests for UAT/regression testing via WhatsApp or Google Meet.

• Submit UAT testing requests through the tracking sheet and tag BPM for execution.

• Confirm testing scenarios with merchants, covering menu sync, order submission, mark-asready, and promotion order flows.

• Obtain merchant confirmation via email that UAT has passed before progressing to the live stage.

Merchant Support & Issue Resolution

• Triage and resolve merchant-reported issues on menu sync, order payloads, and catalog/dish errors, escalating to Ops/Product/QA as needed.

• Interpret common API error codes (e.g., auth failures, catalog validation errors) and guide merchants or Ops through the fix.

• Investigate root causes for sync or order discrepancies (e.g., missing external IDs, dish creation source) in coordination with Ops.

• Advise merchants on store- and dish-level limits (catalog, option group, dish counts) and platform constraints.

• Bachelor's degree in Computer Science, Engineering or a related field.

• Minimum 1 year of work experience in a related field.

• Strong communication skills, ability to transform technical terms into understandable

• context and good English communication.

• Good project management skills to plan, control test / automation timeline and manage

• stakeholders.

• Experience in web-based, API and mobile app testing is a must.

• Experience in data manipulation (using SQL, Excel, and related tools) and automation

• script development (Google app script / Javascript, python, visual basic, ) is a must.

• Experience in source code repository and job scheduler tools (e.g. Jenkins, Git) is highly

• preferred.

• Strong organizational skills, fast learning, self motivation and cheerfulness.