Description:

• Manage the property team, to provide courteous, professional, efficient and flexible service that is consistent with the company standard policies & procedures in order to maximize guest satisfaction.
• Checking on the availability of accommodations or transportation on a traveler's desired travel dates
• Ensure the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet and exceed the revenue target.
• Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, property facilities.
• Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
• Dealing efficiently with day to day billing and guest service queries.
• Using information available, plan and control both the preparation of future shifts and effective communication to the team.
• Be flexible at all times in order to cover the unexpected needs of the property.
• Ensuring that reservations are dealt with in an efficient and pleasant manner.
• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on the guest whenever the possibility arises in order to maximize hotel sales.

Qualifications:

• Bachelor's degree or higher in Hotel Management or related field
• Minimum 3 years' experience at the Front Office
• Through knowledge of the Front Office procedures and familiarity with the various services provided by the hotel.
• Ability to receive guests in a friendly and courteous manner.
• Ability to manage and motivate staff.
• Extrovert, strong sense of responsibility, alert and agile, pleasant personality.
• Excellent organization and time management skills
• Experience handling cash, accounting procedures, and general administrative tasks

Education:

Bachelor

Years of experience:

3

Number of positions:

1