About UsRipples Commerce is Thailand's leading and fastest-growing Social Commerce agency and e-commerce enabler, consistently ranked as the TikTok Shop Partner in the country.

We build full-funnel commerce and marketing solutions designed to scale brands across TikTok, Shopee, Lazada, and beyond. From strategy to execution, we transform creativity into conversion and content into measurable growth.

In just over two years, we've grown from a 20-person startup to a 200+ strong team, working with local heroes and some of the world's most iconic brands. At Ripples, we're not just riding the future of commerce — we're building it.

About The RoleAs Account Executive / Associate, you're the operational engine of a client brand's social commerce business. Working closely with the Account Director and senior team, you'll run the day-to-day execution that moves the GMV needle — livestream coordination, affiliate ops, short-video pipelines, promo and voucher setup, and platform campaign execution across TikTok Shop, Shopee, and Lazada.

This is a sales-first execution role for someone who thrives on speed, ownership, and visible impact. Every livestream slot, affiliate brief, and short video is a chance to compound revenue — and you'll learn the most important commerce playbook in the world while you do it.

Key Responsibilities

• Livestream Operations & Coordination: Plan and execute the weekly livestream calendar — slot booking, host scheduling, sample and prop logistics, run-of-show, voucher and promo setup, and pre-stream rehearsals. Make sure every stream goes live on time, on-brand, and ready to convert.

• Realtime Monitoring & Troubleshooting: Be the live war-room during streams — watching viewer count, GMV pacing, comments, voucher firing, stock levels, and host performance. Catch and resolve issues in real time and prompt hosts with the right cues to optimize conversion.

• Affiliate Coordination: Onboard, brief, and activate KOL/KOC affiliates. Manage commission tiers and platform setup, distribute briefs and assets, and track performance to double down on top performers.

• Short-Video Pipeline: Run the short-video engine across TikTok, Shopee Video, and Lazada — brief creators, manage content calendars, coordinate filming and approvals.

• Promo & Mechanics Setup: Configure vouchers, bundles, flash deals, and platform campaigns across TikTok Shop, Shopee, and Lazada. QC every detail before it goes live.

• Reporting & Recaps: Pull daily/weekly performance into clean dashboards. Document what worked, what didn't, and the next experiment to run.

• Client & Cross-Functional Support: Coordinate with internal IMC, livestream production, creative, ops, and fulfillment teams. Help senior team members keep clients informed and aligned.

Qualifications

• Account Executive: 0–1 year of experience or fresh graduate with strong interest in social commerce, e-commerce, or digital marketing.

• Account Associate: 1–3 years of relevant experience in social commerce, e-commerce operations, livestream production, brand activation, or trade marketing.

• Familiarity (Associate level: hands-on experience) with TikTok Shop, Shopee, and Lazada — especially livestream and affiliate mechanics.

• Strong coordination and project-management skills — you can juggle hosts, creators, samples, briefs, and platform deadlines without dropping balls.

• Comfortable in a high-tempo environment — calm under pressure, sales-minded, and willing to work occasional evenings/weekends when major livestreams or campaigns demand it.

• Solid Excel / Google Sheets and confidence reading platform analytics dashboards.

• AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT, Claude, image/video generators, automation tools) to speed up briefs, content production, and reporting.

• Native or fluent Thai; working-level English is a plus.

• Bachelor's degree in Marketing, Business Administration, Communication Arts, or related fields (or equivalent practical experience).

What You'll Get

• Hands-on training in the livestream, affiliate, and short-video playbook — the most in-demand skillset in commerce today.

• A clear career path — AE → AA → AM → SAM → AD — in a company that's gone from 20 to 200+ in two years.

• Mentorship from a senior account team and exposure to top Thai and global brands across TikTok Shop, Shopee, Lazada, and beyond.

• AI-powered ways of working built into the day, not bolted on.

• The chance to start your commerce career at Thailand's TikTok Shop Partner.