Photobook Worldwide is seeking a Customer Experience Specialist that will provide an awesome experience to our customers.

Responsibilities

• Support customer requests, enquiries & complaints in a friendly and polite manner on multiple channels including but not limited to LINE, Facebook, Shopee, Lazada

• Use the current tools or work with relevant departments to help effectively diagnose and solve the issue

• Efficiently work with relevant departments to solve the issue in a timely manner

• Respond to customer chats during off-hours with a reasonable response time

• Write process explanations that are descriptive and easy to understand

Requirements

• Minimum 1 year experience in customer service

• Good communication skills for handling different kinds of customers

• Able to respond to customer chats during off-hours

• Very fluent in Thai

• Able to converse in English

• Patient in handling different types of customers