Lead Support Engineer
atLSEG (London Stock Exchange Group)Job Responsibilities
- Collaborate with globally based support colleagues to further investigate issues with Enterprise software components in internal and external client environments
- Apply and leverage knowledge and expertise of Enterprise software components to provide thorough technical analysis and issue replications of complex issues
- Work with development teams as needed to bring issues to resolution
- Participate in Support case reviews
- Contribute to product and internal documentation
- Handle multiple complex issues in a challenging, dynamic technical environment
- 5 or more years of computer software industry experience in real-time, multi-threaded systems, with an emphasis on technical analysis and problem solving
- Solid, demonstrated experience with Linux and Windows Operating Systems - including shell scripting, system tools, procedures - that aid in operation and troubleshooting of software components that operate in those environments
- Experience in network programming (e.g., sockets, TCP/IP, UDP, multicast)
- Strong, demonstrated analytical troubleshooting skills
- Strong written and verbal communication skills
- Bachelor’s degree in CS, Engineering or related is required; masters preferred
- Knowledge and experience in real-time C/C++ programming
- Knowledge and experience in database (Postgresql, Oracle, etc)
- Financial industry experience a strong plus
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Engineering
- Senior Management
Job type
- Full-time
Company overview
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep ...
Why join us: LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Pa ...
Benefits
- Annual bonus
- Corporate Social Responsibility Initiatives
- Dental Insurance
- English lessons
- Five-day work week
- Flexible working hours
- Health Insurance
- Provident fund
- Social Security
- Performance bonus
- Hybrid Working
- Professional development
- Maternity leave
- Learning & Development Opportunities