Lead Support Engineer
atLSEG (London Stock Exchange Group)Responsibilities
- Investigate software functionalities problems raised by customers and internal teams.
- Collaborate with development teams, products management in US and UK to resolve product technical problems.
- Work with customer support teams, content operation teams in multiple countries to find a solution for customer issues.
- Provide guidance to customers when they have questions related to our product functionality and API Usage
- Provide immediate technical assistance to global service operation teams for major service outage and aim to rectify and recover the service.
- Provide expertise recommendation to service improvement, software verification and release.
- Collaborate with development, service and operation teams in multiple regions to ensure maximum service availability
- Understand LSEG technology/knowledge including architecture, cloud's micro-services and workflows of our products
- Able to take on-call work outside normal working hours including public holidays and weekend
- An ability to work in a fast-paced, high demand work environment
Qualifications
- Experience in Cloud technologies (AWS, Google Cloud, Microsoft Azure) or programming / scripting (Python, Java, SQL) (not require all).
- Experience in Open source tools (Kafka, Elasticsearch, Kibana) is nice to have.
- Experienced with AWS Cloud services such as EC2, S3, RDS, Lambda, API Gateway, SQS, SNS, etc.
- Familiarity with AWS CloudWatch for investigating issues, monitoring dashboards, and alarm
- Have a good understanding of REST API and OpenAPI Specification
- Strong experience in software development or support.
- Good English communication.
- Flexible to work with colleagues in different countries and time zones.
- Eager to learn new technologies.
Skills required
- Problem Solving
- Linux
- Network Programming
Experience required
- any or no experience
Skills optional
- Oracle
Salary
- Negotiable
Job function
- Engineering
- Senior Management
Job type
- Full-time
Company overview
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep ...
Why join us: LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Pa ...
Benefits
- Annual bonus
- Corporate Social Responsibility Initiatives
- Dental Insurance
- English lessons
- Five-day work week
- Flexible working hours
- Health Insurance
- Provident fund
- Social Security
- Performance bonus
- Hybrid Working
- Professional development
- Maternity leave
- Learning & Development Opportunities