Divyne London (Lionyard)
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E-Commerce Admin/Customer Support Assistant
atDivyne London (Lionyard)We’re currently looking for a friendly, highly-organized individual to join our Ekkamai team, working to ensure customer happiness across our various e-commerce brands.
This position would be perfect for a fresh graduate or similar, looking to learn more about e-commerce in a hands-on environment.
Working alongside our E-Commerce Manager, you will be responsible for managing customer inquiries, monitoring delivery statuses and working with our couriers to ensure fast & smooth deliveries of our customer’s orders.
Who we are
We’re a young, passionate, international company that builds e-commerce brands in the South-East Asia region - with examples such as divynelondon.com and thaiviral.com. Last year we shipped over 100,000 orders to nearly 80,000 happy customers, and we’re growing fast.
As an international team with 10+ years of e-commerce experience in the UK & US, we’re bringing cutting-edge technology and ideas to the South-East Asian markets. If you have an interest in e-commerce - we’re the place to be!
Responsibilities
Working alongside our E-Commerce Manager, you will be responsible for customer happiness across our various brands. Your daily tasks will include:
- Managing customer inquiries on Facebook, Instagram, Email & LINE in a fast and effective manner
- Checking customer delivery addresses, monitoring delivery statuses and returns
- Managing courier calls and inquiries to ensure smooth deliveries for customers
- Following up with undelivered shipments and customer cancellations
- Assisting in general daily admin duties
Who you are
We’re looking for the right person to grow with us, so a positive can-do attitude is a must at all times. Some important qualities we’re looking for are:
- Friendly, approachable personality
- Good written & spoken Thai
- Strong eye for detail
- Highly organized
- Good telephone manner/skills
- Clear communicator
- Takes full ownership and responsibility of tasks
- Service-minded (i.e. ‘customer first’ attitude)
Benefits
- 20-30k starting salary, rising with performance
- Central office location, walking distance from Ekkamai BTS
- Work in an international and English speaking work environment
- Flat and dynamic company culture
- High impact position in a tight, fast-growing company
- Regular team dinners/snacks
Interested? Press the 'Apply Now' button below - we'd love to hear from you.
Experience required
- any or no experience
Career level
- Entry Level
Only Thai nationals can apply
Salary
- 20,000 - 30,000 THB, Negotiable
Job function
- Administrative
- Customer Service
Job type
- Full-time
Company overview
We're Divyne and we're on a mission to build the beauty brand of the future. More honesty, more transparency, more innovation. Less middlemen, less mark-ups, less manipulation. Here we think long-term, question everything, and listen well. If you’re ready to roll-up-your sleeves and get to work buil ... Read more
Why join us: - - Real, uncapped potential for growth and learning - Performance driven with monthly bonuses - Beautiful office environment at Summer Lasalle, Bangna - A short bike ride from BTS Bearing - Work in an international and English speaking work environment - Flat and dynamic company culture - Hi ... Read more
Benefits
- Education Allowance
- Employee discount
- Flexible working hours
- Social Security
- Five-day work week
- Job training
- Learning & Development Opportunities
- Paid holidays
- Performance bonus
- Professional development
- Corporate Social Responsibility Initiatives
