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Senior Private Banking Client Service Specialist
atKasikornbank PCLLocation: Pahon Yothin Head Office (Aree BTS Station)
Responsible for supervising private banking client service agents (CSA) and other related staff (Database/Admin). Trains, coaches, and mentors employees on how to deliver the best practise of client service possible.
- Check and approve the Transaction done by CSA Agents
- Investigate related problems and find solutions.
- Communicate with RM/related bank department via phone, and/or email.
- Training plan
- Conversation Script revision
- Handle major incidents that cannot be resolved by CSA junior agents
- Keep abreast of new investment products and services.
- Identify areas of improvement.
- Train agents on how to adequately address problem or how to write correspondence.
- Work with management on CSA Project/ Initiatives.
- Supervise Database/Admin staff.
- Bachelor degree or higher in Finance, Economics, Business Administration, or Related filed
- years or above in Retail Banking/Asset Management Operation Dept
- Project Management and Communication Skills
- Leadership
- Positive attitude and Creative Thinking
Experience required
- 3 years
Only Thai nationals can apply
Salary
- Negotiable
Job function
- Finance
- Customer Service
Job type
- Full-time
Company overview
Kasikornbank Public Company Limited (KBank / ธนาคารกสิกรไทย) is the leading universal banking group in Thailand. KBank was established in 1945 by Choti Lamsam and has been listed on the Stock Exchange of Thailand (SET) since 1976. We facilitate international trade and financial service transactions ... Read more
Why join us: ธนาคารกสิกรให้ความสำคัญกับพนักงานทุกคน เราเชื่อว่าการมอบสภาพแวดล้อมการทำงานที่ดีจะทำให้พนักงานทำงานได้เต็มความสามารถ ธนาคารกสิกรมีจัดอบรมพัฒนาความสามารถพนักงานอย่างต่อเนื่องเพื่อให้แน่ใจว่าเรานำเสนอบริการที่น่าประทับใจให้ลูกค้าเรา ซึ่งปัจจัยเหล่านี้ทำให้เราสามารถเติบโตได้อย่างยั่งยืน ร่วมสมัครงานกับ ... Read more
Benefits
- Five-day work week
- Performance bonus
- Social Security
- Professional development
- Travel Allowance
- Transport Allowance
- Maternity leave
- Accident Insurance
- Job training
- Learning & Development Opportunities
- Education Allowance
- Remote work