This job has expired
Client Success Manager Architect
atIBM Thailand Co., Ltd.Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
GTMSkills_APAC
GTM_ASEANZK
CSM_APAC
CSM_ASEANZK
Required Technical and Professional Expertise
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
Your Role and Responsibilities
- Responsible for use case identification and value realization for C&CS Growth Offerings
- Architects and co-creates MVP alongside customer practitioners
- Drives increased usage and adoption for C&CS Growth Offerings
- Guides customer IT executives through the changes needed to unlock the full value of hybrid cloud
- Demonstrates value of C&CS Growth Offerings to the customer and identifies additional opportunities for adoption
- Activates early renewal conversations, drives upsell and works with renewal team to ensure execution of the renewal process
- Exude deep understanding of customers and value, customer business and technology needs; becomes the face of IBM to the customer
- Co-defines customer roadmap for implementation and value realization alongside customer
- Possess Technical knowledge to drive adoption. Serves as a trusted expert for customers cloud migration and deployment of C&CS Growth Offerings
- Conduct workshops with customer to align IT architecture , integration & migration requirements
- Execute customer success plan to drive adoption post-deployment
- Build and execute retention and expansion plays
GTMSkills_APAC
GTM_ASEANZK
CSM_APAC
CSM_ASEANZK
Required Technical and Professional Expertise
- Technical understanding and hands-on experience with Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation
- Technical understanding of IBM Middleware / Software / Cloud Services
- Experience with enterprise software implementations
- Ability to show customers how to "use" the offerings to get to first productive use and proactive expansion
- Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
- Analytical mindset and problem-solving skills
- Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications
- Strong interpersonal relationship building and executive communications skills
- Can manage multiple customer accounts and projects simultaneously
- 5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)
- Experience working with OpenShift and Hybrid Cloud & AI Growth Offerings
- Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud
About Business Unit
Your Life @ IBM
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBM
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
Being You @ IBM
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Management
Job type
- Full-time
Company overview
Size:100-500 employees
Industry:Information Technology
Location:Bangkok
Website:www.ibm.com
Founded in:1952
Ranking:4/5
In Thailand, IBM was established on October 30, 1952. Over the decades, IBM Thailand has played a major role in delivering solutions to all types of Thailand businesses through its state-of-the-art technologies, skilled and experienced IT personnel, and its worldwide infrastructure of international ... Read more
Head office: IBM Building 388 Phaholyothin Road Bangkok 10400 Thailand
Benefits
- Five-day work week
Jobs you may like
WorkVenture gives you an inside look at what it's like to work at IBM Thailand Co., Ltd., office & team photos, reviews and more. This is the IBM Thailand Co., Ltd. Company Page. All content is posted anonymously by employees currently or previously working at IBM Thailand Co., Ltd..Apply to children foundationApply to WIKA InstrumentationApply to HafeleApply to tot