Introduction

The Business Operation Officer plays a pivotal role in ensuring the smooth and efficient functioning of various business processes within an organization. This role involves overseeing day-to-day operations, optimizing workflows, and implementing strategies to enhance overall productivity and profitability. The Business Operation Officer collaborates with multiple departments, including finance, human resources, delivery team, to ensure seamless coordination and alignment of business goals.
Your Role and Responsibilities

• Maintain and analyze operational data and key performance indicators (KPIs) to make informed decisions, assess performance, and identify trends. Use data-driven insights to recommend and implement operational improvements.
• Manage forecast billing and expense against and resource management: Collaborate with the finance department to create and manage billing or expense for various operational activities. Ensure optimal utilization of resources while adhering to financial constraints.
• Support and coordinate the execution of strategic projects and initiatives across different departments. Monitor progress, resolve issues, and ensure timely completion.
• Cross-functional collaboration to ensure effective communication and collaboration between different teams and departments to achieve organizational goals.
• Support compliance and regulatory adherence for internal and external reviews to ensure that the organization or department is adhering to applicable laws, regulations, and internal policies.
• Support risk management and mitigation by identify potential risks and operational challenges, support activities to mitigate risks and maintain business continuity.
• Prepare and present comprehensive reports on operational performance, highlighting key achievements, challenges, and recommended actions to senior management.

Required Technical and Professional Expertise

• Bachelor's degree in Business Administration, Management, or a related field.
• 2 year + Proven experience in business operations management, project management officer / project support officer / project administrator in IT projects or related fields.
• Strong analytical skills and the ability to interpret data and make data-driven decisions, well-organized, highly reliable, independent, service minded, willing to learn and work in a fast pace working environment
• Experience in Project Financial background is a plus
• Experience in handling VISA & Work Permit is a preferable
• Excellent problem-solving skills and the capacity to think strategically.
• Effective communication and interpersonal skills to work collaboratively with diverse teams.
• Proficiency in using relevant software and tools for project management and data analysis.
• Proficient in MS Office; Word, Excel (formula, pivot, graphs & etc.), Power Point
• Demonstrated ability to handle multiple tasks, prioritize effectively, and meet deadlines.
• Understanding of industry regulations and compliance standards relevant to the organization.
• Good command of English: Writing, Translation, Reading, Speaking

Preferred Technical and Professional Expertise
As above.
About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMAbout IBM Digital Talent for Business
IBM Digital Talent for Business is a newly incorporated subsidiary of IBM. The purpose of this company is to develop local talent and skills, especially in the areas of digital, agile delivery, cloud-native application development, Generative AI, data engineering, and platform engineering. We aim to lead the acceleration of digital transformation initiatives to help our client achieve their transformation objectives.
The company will adopt IBM best practices and IBM Garage Methodology to create business solutions that are underpinned by the pre-eminent technologies of our time - hybrid cloud and AI. The goal is to help drive business value and outcomes quickly and efficiently. Consistent with IBM's values, the company will also help our clients to accelerate their sustainability journeys and make a positive impact on the planet and its inhabitants.
People are critical to an organisation's success. Therefore, IBM Digital Talent for Business will cultivate a vibrant working environment and foster a continuous learning culture to help employees innovate, flourish and accelerate their skills and careers in this era of rapid digital transformation. The company will also collaborate with education institutions in Thailand to develop local digital talent who are replete with the skills needed for today and in the future.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.