Technical Support

• As manage and support between DTAC and Vendor

• Health check all of the services that running on Unix/Linux system, including database (Oracle , Mysql)
• Patch update service on staging and testing of the bug and corresponding impact modules
• Regression testing of all services regularly(monthly)
• Managing client communication in case of major issues
• Daily report to client on open issues and open CRs along with the status in predefined format
• Coordinating with Business and Tech teams for new Change Requests
• Provide consulting to serve the customer need.
• Track problems found during installation / configuration activities

• Bachelor in Computer Science , Computer Engineer or related field
• Experience in Unix/Linux cmd Shell script programming
• Basic knowledge in Computer Network
• Basic knowledge in SQL command
• Strong analytical skills, Trouble shooting skills
• Good command of English both written and spoken