The Reservations Coordinator serves the needs of G Adventures customers – internal and external. Duties will include confirming and checking all reservations, actioning any foreseeable problems efficiently. Enable our CEOs to arrive confidently at all booked services, aware that their reservations have been made appropriately, accurately and on time.

• Monitor shared email inboxes for actions and problem solving
• Organise and send reservation sheet in a timely and efficient manner
• Send rooming list to hotels and operators
• Insure a prompt response to tour leaders, office staff, Global Sales and provider's enquiries, including late and urgent requests
• Coordinate with the supervisor regarding last minutes changes, and keep the tour leaders and providers informed
• Emergency phone cover
• Conflict resolution and Problem solving for trips
• Long-term strategic planning for the Reservations Department
• Other duties as assigned by Regional Operations Manager, Japan

• Excellent communication skills, both written and verbal in Japanese
• Good communication skills, both written and verbal in Thai and English
• Self-motivated, highly organised and result-orientated individual
• Flexible and able to prioritise multiple tasks in a fast-paced work environment
• Proficient in Microsoft Office
• Strong team player with a positive and collaborative approach
• Vocation qualification related to Travel/Tourism preferred
• Familiarity with travel industry and regional geography desirable