About AEC Insurance Broker

Established in 2020 and fully operational from 2023, AEC Insurance Broker located in the middle of Bangkok, Asoke Station, is a growing startup specializing in tailored insurance solutions with the drive of technology. With around 30 employees and prestigious partnerships with leading providers, we foster a results-driven and international environment. We prioritize innovation, collaboration, and professional growth, making us a dynamic place to advance your career in the insurance industry.

The Sales Operations Supervisor is responsible for leading and driving the team to achieve sales and operational targets, including quotation generation, conversion rate, Gross Written Premium (GWP), and Net Takes. This role also involves hands-on execution of tasks, ensuring smooth communication with insurers, preparing quotation slips, and resolving escalated partner issues.

Responsibilities

• Team Performance & Sales Targets
  • Drive the team to achieve daily quotation targets per salesperson.
  • Push and monitor team performance to meet the set monthly conversion rate.
  • Ensure the team delivers the expected Gross Written Premium (GWP) and
    achieves target Net Takes percentages.
  • Provide guidance, coaching, and performance feedback to enhance productivity.
• Operational Execution
  • Actively support the team by preparing quotations and handling sales tasks when necessary.
  • Manage communication with insurance companies to request quotations and prepare placing/quotation slips in the system as authorized.
  • Ensure accuracy and timeliness in all documentation and processes.
• Partner & Stakeholder Management
  • Collaborate closely with partners to address and resolve any issues they encounter.
  • Handle and resolve escalated matters efficiently to maintain strong partner relationships.
  • Coordinate with internal departments to ensure smooth operations and effective problem-solving.
• Leadership & Reporting
  • Track team performance against KPIs and provide regular updates to management.
  • Identify areas for improvement and propose solutions to enhance efficiency and results.
  • Lead by example through strong work ethics, accountability, and hands-on support.

Qualifications

• Bachelor’s degree in Business, Insurance, or a related field.
• Minimum 3–5 years of experience in sales operations, insurance brokerage, tele sales, or related roles, with at least 1–2 years in a supervisory position.
• Strong understanding of insurance processes, quotation preparation, and GWP/Net Takes concepts.
• Excellent communication and problem-solving skills, with the ability to handle escalations effectively.
• Proven ability to motivate and drive teams toward achieving ambitious sales and operational targets.