Manage all communication with implementation analysts and a problem solver

• Preparing data specification and integration for customers using our solutions
• Interfacing with customers on a regular basis, working with them or their development team to ensure successful on-boarding and long-term success
• Work collaboratively with the Customer Success team to constantly deliver performance for our customers
• Taking ownership of customer issues reported and seeing problems through to resolution
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Working collaboratively with other departments within Ematic to advocate any issues
• Working on building internal tools to automate manual work done within the company

• Are able to understand data structure and optimise technical performance
• Have a strong background knowledge of SQL/HTML5/PHP
• Have significant experience with Laravel framework (would be a plus)
• Have a strong understanding of RESTful API
• Have experience in working in an Agile environment
• Are able to multi-task effectively and adjust quickly to different situations
• Are willing to learn and adapt to new and different technologies
• Have impeccable written and verbal communication skills, both in Thai and English
• Are obsessed with detail, and have an analytical mindset
• Are a strong team player, but still a self-starter