Campaign Monitoring & Alerts Administrator

Digital Alchemy, Australia's leading Database Marketing Services Provider, is expanding into Asia. We manage marketing databases for large Australian and New Zealand companies, operating in Telecommunications, Insurance and Banking, Automotive and Energy. As part of our team you will be supporting a growing client base in Australia, New Zealand and throughout Asia.

We are seeking a highly organized and customer-focused individual to join our Client Operations & Support team to provide both technical & account management support. The ideal candidate will be an experienced IT support/help desk professional looking to succeed in a unique, rewarding and high performing environment.

About the Role

Responsible for monitoring daily execution of marketing campaigns, identifying failures and resolving them in a timely manner.

• Setting up schedules to run scripts using various scheduling platforms including defining job plans, setting up dependencies, priorities and monitoring daily job executions.
• Utilising ticket management systems such as JIRA & Autotask to pick up and work on incoming requests.
• Utilising SQL and Unix shell scripts to troubleshoot issues, read logs and identify reasons for failures.
• Communicate with stakeholders to provide updates on issues, root cause analysis and resolution.

Qualification

• 1-2 years of same or relevant experience
• Relevant tertiary qualifications or equivalent industry experience in IT
• Technical understanding of SQL and relational database
• Experience using the ticketing system
• Excellent oral and written communication skills
• Excellent organizational and time management skills
• Ability to work in a cross-functional team environment
• Excellent Coordinator
• Marketing Automation tool knowledge is a Plus