Head of Product & Operations Tours & Travel

Operations Team

Job Purpose

The

Head of Operations

oversees the development and smooth running of our DMC business. The role requires expertise in DMC SOPs, strong team leadership and training skills, and experience in travel trade business development. The role predominantly supports the growth of our DMC business, with the aim of becoming the market leader.

Key Responsibilities

Build and lead a strong operations team, initially focused on product development and customer service

Ability to reach and exceed KPIs (as a team and individually)

Lead by example, and train your team to duplicate your success

CRM Management and target setting

Oversee product development, vendor procurement and contracting

Oversee our DMC tech systems

Help to manager DMC branding and PR

Support the Sales Team whenever needed

Support wider company efforts whenever needed

Attend trade conferences and expos when required

Build strong relationships with all partners and company departments

Manage third party assets, such as exterior marketing and PR service providers

Core Requirements

>5 years professional experience within a DMC or Travel Company

Leadership experience

Project management experience

CRM experience

A strong professional network

Fluent in English. Additional languages an advantage

Be a flexible team player with a start-up/fast growth mentality