Makro PRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers. Makro PRO brings together the best talent across multi-nationals to transform the B2B marketplace ecosystem. We welcome bold, energetic, and thoughtful people who share our belief in collaboration, diversity, excellence, and putting customers at the heart of our work

Take your career to new heights in the future of B2B e-commerce. Join our team and help us build Southeast Asia’s next unicorn.

Responsibilities:

• Create clear, simple, consistent and effective microcopy throughout Makro digital products. Champion the role of language in product.
• Be ownership to create and develop content strategy, direction and tone of voice for our digital product with the right writing format and content style guide/design system.
• Manages inputs from various sources (i.e. customer interviews, surveys etc.) and then turn it into actionable items to improve content design
• Can derive meaningful insights and implications based on data, and share with relevant departments through workshops, reports and research repository
• Collaborate with Product, Research, Creative, Campaign, Marketing, and agency teams to ensure content enhances usability, reflects the brand, and remains consistent throughout the user journey.
• Be able to understand complex challenges, requirements and also user’s needs then turn into content design strategies and actionable plans.
• Can plan, manage, maintain and run concept/usability testing to iteratively validate and improve content design

Requirements

• Have proven record experience in writing content, creative content design, long/short from content creation supporting product development and marketing team
• Proficient understanding of content design strategy, tone of voice guidelines, and building UX writing system. Able to plan and execute content writing and strategy across the design process.
• Strong content-making, proofreading, editing, both online and offline
• Creative problem solving and analytical thinking
• Strong communication skills with ability to articulate the value of a design choice to users and non-designer stakeholders
• Able to plan, conduct, and synthesize user research is a plus
• Retail knowledge and enthusiasm is a plus