Coforge is a global digital services and solutions provider, helping businesses transform through deep domain expertise and cutting-edge technologies. With a strong presence across Banking & Financial Services, Insurance, and Travel & Transportation, Coforge combines advanced capabilities in Cloud, Data & Analytics, AI, and Automation to deliver real-world business impact and exceptional client experiences worldwide.

Position: Application Support Engineer

Location: MRT Samyan (Hybrid) - Shift-Based

Role Overview:We are seeking an experienced Application Support Engineer to ensure the stability, performance, and reliability of business-critical applications in a production environment. The successful candidate will be responsible for monitoring applications and infrastructure, managing incidents, troubleshooting issues, and collaborating with cross-functional teams to maintain service excellence and meet SLA commitments

Key Responsibilities:

• Monitor and maintain production applications and supporting infrastructure to ensure high system availability.

• Investigate, analyze, and resolve application and infrastructure incidents within agreed SLA timelines.

• Perform root cause analysis (RCA) and implement corrective and preventive actions.

• Manage incident, problem, and issue resolution processes from identification through closure.

• Collaborate closely with business users, operations teams, developers, and infrastructure teams to resolve production issues.

• Track incident progress and provide timely communication to stakeholders throughout the incident lifecycle.

• Assess business impact, prioritize issues, and manage multiple support activities effectively.

• Develop and enhance monitoring capabilities using tools such as Postman and Jenkins.

• Support API testing, application health checks, and automated monitoring processes.

• Prepare daily, weekly, and ad-hoc operational reports.

• Contribute to knowledge sharing, documentation, and continuous improvement initiatives within the support team.

• Provide guidance and support to junior team members when required.

Required

Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.

• At least 2 years of experience in Application Support, Production Support, or a related IT support role.

• Hands-on experience supporting both frontend and backend applications in a production environment.

• Experience with Postman, Jenkins, or similar monitoring and automation tools.

• Working knowledge of SQL for troubleshooting and data analysis.

• Experience with Jira or other ticketing/incident management tools.

• Strong analytical and problem-solving skills with the ability to perform root cause analysis.

• Excellent communication and stakeholder management skills.

• Ability to work effectively in a fast-paced environment and manage multiple priorities.

• Willingness to work on a shift-based schedule

Preferred Skills

• Experience with cloud platforms and infrastructure monitoring tools.

• Knowledge of ITIL processes, including Incident and Problem Management.

• Experience supporting APIs, microservices, and enterprise applications.

• Familiarity with application performance monitoring and observability tools.

What We Offer

• Permanent opportunity with Coforge

• Provident fund

• Comprehensive medical insurance including OPD/IPD and social security

• Generous leave policy: 30 sick leaves and 14 annual leaves

• Annual salary review based on performance

• Professional development through training courses

We appreciate the interest of all applicants. Please note that only candidates shortlisted for interviews will be contacted.