What we do: FASTSHIP is Thailand's leading international logistics platform, seamlessly connecting e-commerce businesses with over 15 top-tier door-to-door delivery providers. As e-commerce in Southeast Asia continues to surge, FASTSHIP is expanding its offerings to deliver end-to-end logistics and supply chain solutions, powered by innovation and technology, to help online sellers scale globally with speed and ease. Over 200 destinations in the services 25 unique logistics services offering 20 service points throughout Thailand Key Responsibilities Serve as the primary contact for customers, handling inquiries, delivery status, and issue resolution with a professional Service Mindset. Proactively monitor shipments and coordinate with carriers/3PLs to resolve transportation issues and minimize delays. Analyze transportation data and shipment performance to optimize routing efficiency and align with customer expectations. Collect customer feedback and identify recurring pain points to enhance the overall customer experience and internal processes. Manage key metrics including 1st Response Time, AHT, and CSAT while ensuring high-quality standards through QA audits. Qualifications At least 1-2 years of experience in customer service (logistics or supply chain experience is a strong advantage). Excellent communication and interpersonal skills with the ability to explain complex situations clearly and positively. A strong 'Can-do Attitude' with the ability to work under pressure, multitask, and adapt to a fast-paced environment. Proficient in Microsoft Office and open to learning advanced data analysis and route optimization tools. Able to work on alternate Saturdays (WFH) . Location: Pink Line MRT: Chaeng Watthana 14 station Exit on the Big C side and take a motorcycle taxi from there. Map: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7 Benefits of working with us: TOEIC language allowance Attendance Allowance: 500 THB Performance bonuses Health insurance Company holidays Free parking Quarterly parties and career growth opportunities If you have any questions or need further information, please add us on Line: @915bksen or click: https://lin.ee/RFgfQPF