Responsibility : Training Framework Development: - Design and develop a comprehensive training framework for store employees, including tea baristas and store managers. - Create training materials, manuals, and resources that are engaging and effective. - Develop training programs that cover customer service, product knowledge, operational procedures, and company policies. Training Delivery: - Conduct training sessions for new hires and ongoing training for existing employees. - Utilize a variety of training methods, including workshops, on-the-job training, e-learning, and role-playing. - Evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes. Employee Development: - Identify skill gaps and training needs through regular assessments and feedback from store managers. - Develop individualized training plans to address specific development needs. - Foster a continuous learning environment that encourages employee growth and career development. Performance Monitoring: - Monitor and assess the performance of store employees post-training to ensure the application of skills learned. - Provide feedback and support to employees and store managers to facilitate ongoing improvement. - Track training metrics and prepare reports on training activities and outcomes. Collaboration and Coordination: - Collaborate with store managers and other stakeholders to ensure training programs align with business goals - and operational requirements. - Coordinate with the HR department to integrate training programs with employee onboarding and development processes. - Stay updated with industry trends and best practices in training and development. Qualification： - Bachelor's degree in Human Resources, Education, Business Administration, or a related field. - Minimum of 5 years of experience in training and development, preferably in the retail, hospitality, or food and beverages industry. - Proven experience in developing and delivering training programs for front-line employees. - Excellent communication and presentation skills, with the ability to engage and motivate learners. - Strong organizational and project management skills, with attention to detail. - Ability to work independently and as part of a team, with a proactive and positive attitude. - Proficiency in using training software and e-learning platforms is a plus. - Proficiency in English to liaise with English-speaking internal and external stakeholders. - Flexibility to travel to different store locations as needed. At CHAGEE, our people are at the heart of the brand. Every role plays an important part in how we serve our customers and grow the business. We focus on building a workplace where people feel supported, respected, and able to do their best work. We value teamwork, open communication, and accountability, and we encourage continuous learning through training and development opportunities. As we continue to grow across the region, our team members grow with us and take on new challenges and opportunities along the way. If you are looking for meaningful work in a dynamic environment with a supportive team, explore our open roles and see where you might fit in. Kindly submit your resume and indicate the role you are interested in. Our team will reach out should a suitable opportunity arise. We look forward to connecting and exploring your career path with CHAGEE.