Duties & Responsibilities/

Job Description

Key Responsibilities

• Manage small to medium-sized IT projects with low to moderate complexity from initiation through project closure.

• Develop and control project scope, schedules, milestones, resources, quality standards, and SLA commitments.

• Identify and manage project risks, issues, dependencies, and changes, including the preparation of appropriate mitigation plans.

• Monitor project performance and support team members to achieve project objectives according to the agreed plan.

• Coordinate with customers, developers, technical teams, service providers, and relevant internal stakeholders.

• Facilitate project meetings, follow up on action items, and drive issue resolution within the required timeline.

• Prepare and present regular project status reports covering progress, risks, issues, and key decisions.

• Provide accurate project information to support planning, management decisions, and problem resolution.

• Identify and propose opportunities to expand services or develop new projects with existing and prospective customers.

• Ensure that project documentation, including project plans, progress reports, test results, user manuals, and handover documents, meets company standards.

• Support system implementation, user training, project handover, and after-sales service coordination.

Qualification

Qualifications

• Bachelor's degree or higher in Information Technology, Computer Science, Computer Engineering, Logistics, Business Administration, or a related field.

• At least 2-3 years of experience in IT Project Coordination or Project Management.

• Good understanding of software development, system implementation, testing, and customer handover processes.

• Ability to manage project plans, timelines, milestones, risks, issues, and SLA performance.

• Strong communication, coordination, presentation, and stakeholder management skills.

• Strong analytical and problem-solving abilities with the capacity to work under time constraints.

• Proficiency in Microsoft Office and project management tools.

• Experience with Transportation Management Systems, Logistics, Supply Chain, Fleet Management, or GPS Tracking will be an advantage.

• Project Management certification or experience working in an Agile environment will be an advantage.