As ours Product Operations (product ops), you

are part of the Product team that supports Carsome's

rapidly growing

customer base

. This role is critical to the performance, reliability, and

usability of Carsome's products. You are expected to work closely with the

product and business teams to smoothly roll-out product features, gather

feedback, measure product success, and improve product adoption.

You will be required to showcase excellent

problem-solving especially in ambiguity, project management, and communication

skills across a highly cross-functional stakeholder base. You will

assist in analyzing data, conduct user interviews, monitor product

metrics, performing product testing, preparing roll-out materials,

participating in training sessions, and providing on-site support.

What you will do

Facilitate internal or external user interviews and other market research

Oversee quality assurance checks on new features, and assist in

product launches by preparing roll-out materials, build up our knowledge base,

and participating in training sessions

Analyze data to help product management make

better-informed decisions

Work closely with the operations, customer

service, and business development teams to improve the customer experience

Identify pain points of internal teams and

propose solutions to the regional

product management team

Become the go-to person for the local operations

processes, and provide constructive feedback to the regional product management

team to design better products.

What You Will Need

Bachelor's or Master's Degree in Statistic,

Science or equivalent

2+ years Experience in CRM/ Product/Technical

support/ Market research and any related

Detailed understanding of project management,

CRM, disciplines

Expertise in Microsoft Advance and research

software

(Jira, Confluence

and any)

Strong an inquisitive nature systematic analytic

background Meticulous and conscientious

Enjoy solving problems, and comfortable dealing

with ambiguous problem 'systematically'

Ability to lead project, drive for results and

business savvy. Self-motivated. Can work independently or minimal supervision

Excellent verbal and written communication

skills in Thai and English

Strong effective communication with all parties

ranging from top management to the ground and be able to influence all. Good

negotiation skills with positive attitude

High emotional intelligence, Interpersonal

savvy, and adaptability skills

Teamwork, good collaborative

working style, Honest and trustworthy and multitasks.