CARENET GROUP is one of a leading recruitment and outsourcing company in Thailand. Our clients come from various industry including but not limited to the fields of Telecommunications Engineering, IT, Technology, Manufacturing, Banking and Financial Services, etc. Our motto is "GREAT JOBS + GREAT PEOPLE".

RESPONSIBILITIES 

• Microsoft 365 administrator is responsible for managing accesses of licensed Microsoft 365 products, Microsoft 365 user administration, Azure AD synchronization, Exchange operate, and new features and update patches of Microsoft 365 products. This position also has to monitor Microsoft 365 system health and troubleshoot problems either with individual user or integrated applications as Microsoft 365 is mainly used as a Single Sign-On of organization wide applications.

Main Responsibilities

• Internal Contacts
• IT Service Desk
• IT Onsite Support
• IT User Administrator

External Contacts

• Key IT Partners, Vendors
• Category/Area of Responsibility
• Work closely with the IT Service Desk, IT User Administrator, and IT Onsite on the service requests or incidents regarding Microsoft 365.
• Work closely with the IT Cloud Technology team if the problem relates with physical cloud infrastructure.
• Work closely with the IT Corporate System on some specific Microsoft 365 applications e.g., SharePoint.
• Work closely with the IT Cybersecurity team on the security threats incidents or prevention.
• Contact and collaborate with Microsoft Support if the problem has high impact or the problem is complicated.
• Keep yourself updated on new Microsoft 365 features and updated patches by monitoring the Message Center.
• Conduct tests on new Microsoft 365 features and updated patches on development environment to decide whether to drop or release those features and patches.
• Deploy the changes on Microsoft 365 production environment per the approval from CAB under the Change Management process.
• Prepare and control Microsoft 365 product packages such as basic Office Suite, Visio, Project, Power BI for building the endpoint image or specific software installation request.
• Monitor Alert Notification from compliance portal.
• Create technical documentation and manuals (for administrator and user level).

QUALIFICATIONS 

• A bachelor's degree in Computer Engineering, Computer Science, Information Systems, or other IT-related fields.
• 3+ Years of experiences working with Microsoft 365 system
• 1Y+ experience in Service Desk, IT Support to the organization that uses Microsoft 365--support end-user problem of Microsoft 365 e.g., Office Applications, Exchange Online, SharePoint Online, Microsoft Teams
• Experience in implementation or be a member of the implementation team of Microsoft 365
• Have a strong knowledge in Microsoft 365 applications such as Teams, Exchange, SharePoint, Power Apps, Power Automate.
• Have hands-on experiences in managing Microsoft 365 Admin Portal.
• Have some experiences in PowerShell scripting.
• Have a certain knowledge in Azure Cloud technology.
• Natural Customer Service Mindset is mandatory.
• Be able to stay on call and promptly respond to emergency cases after hours.
• Be able to communicate well in English for both speaking and writing.
• Be flexible to expand knowledge and responsibility across internal teams.

Contract: 1 Year (First 4 month for performance evaluation before renew contract)

Location: Minor at 88 The Parq Building 12th Fl., Ratchadaphisek Road, Klongtoey Subdistrict, Klongtoey District,Bangkok 10110.

Working Time: Monday Friday 08.30-17.30

Benefits: SSO, Health Insurance, Health check up