About the role

This is a customer service role focused on delivering professional support across multiple channels and managing customer interactions from inquiry through resolution.

Key responsibilities

Customer Interaction:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner

• Provide information about products, services, pricing, and promotions

• Address and resolve customer complaints, concerns, and issues effectively

Order Processing:

• Assist customers in placing orders, tracking shipments, and processing returns or exchanges

• Accurately enter and update customer information in the database

Problem Solving:

• Identify and analyze customer needs to offer suitable solutions

• Collaborate with other departments to resolve complex customer issues

Product Knowledge:

• Maintain a deep understanding of company products and services to provide accurate information to customers

• Stay updated on product changes and updates.

Communication:

• Communicate clearly and professionally, both verbally and in writing.

• Document customer interactions and maintain records of inquiries and resolutions.

Customer Satisfaction:

• Strive to exceed customer expectations and ensure high levels of customer satisfaction.

• Gather customer feedback and relay insights to improve products and services.

• Travel Arrangement for book flight / Visa apply /Hotel booking and other related process.

Teamwork:

• Collaborate with colleagues and share knowledge to ensure consistent and exceptional customer support.

Qualifications

Bachelor's degree or equivalent

• At least 3 years of customer service experience

• Fluent in English communication

• Ability to communicate in Chinese will be an advantage (Not mandatory)

• Have own car and Drive license

• Able to work at Rayong Office (Pluak Daeng - WHA ESIE1)

• Proficiency in using customer service software and tools