Job Summary

• Meet with managers, department and division heads to discuss staffing needs, recruitment needs, open requisitions, and required/desirable qualifications.
• Develop learning strategies and plans with management based upon deficiencies identified in a needs assessment. Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters).
• Prepare for training classes (e.g., materials, setup classes, breakdown classes).
• Design and create interactive training in various formats. Conduct stand-up training to groups of employees.
• Monitor and ensure departments are conducting safety training and orientation.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Responsibilities

• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Enter and locate work-related information using computers and/or point of sale systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.