Job Description

Detection and logging incident/service request.

Classification and Initial support.

Investigation and diagnosis.

Resolution and Recovery.

Incident escalation to other incident support level.

Verify/Check completeness of Incident record.

Carry out user satisfaction.

Determine for preventive action.

Tracking and communication.

Incident closure.

Monitor application dashboard performance and batch job scheduler.

Investigation and diagnosis.

Resolution and recovery for batch job scheduler failed.

Escalation to SRE for alert/alarm from monitoring tools.

Daily summary ticket and batch job scheduler status report.

Qualification

2+ years work experience for IT Operations / IT Service Desk / Application Support.

Ability to work in a 24x7 operations environment (shifts or on-call rotations).

Monitor IT systems, servers, applications and batch to ensure uptime and performance.

Respond to incidents and alerts in accordance with SLA.

Investigate and resolve initial incidents according to the playbook and SLA.

Excellent customer service and communication skills (verbal and written).

Strong problem-solving and analytical mindset.

Ability to prioritize and multitask in high-volume environments.

Empathy and patience when dealing with non-technical users.

Documentation and knowledge sharing habits.

Strong team collaboration and accountability.

Attention to detail and proactive issue resolution.

Understanding of ITIL / Service Management principles (Incident, Service Request, Escalation).

Knowledge of Cloud technology.

Benefits

Hybrid Working Arrangement

World-Class Development Program

Performance Bonus

Vacation Leave 15 Days + Maternity Leave

MacBook Provided

Housing Loan

Life Insurance/ Health Insurance/ Dental Care

Jetts Fitness (Corporate rate and privilege)

Working Location:

The ParQ ชั้น 5, 9-10

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