About the role

Mid-level Application Support Analyst (Banking) to support critical banking applications within an international financial services environment. You will be responsible for L1/L2 application support, production issue investigation, and day-to-day application operations. You will work closely with business users, technical and infrastructure teams, as well as external partners, to maintain application stability and ensure timely issue resolution.

Key responsibilities

Provide L1/L2 application support for business-critical banking applications and services.

• Monitor application performance and investigate issues arising in production environments.

• Troubleshoot application problems using UNIX/Linux commands, application logs, and SQL queries.

• Work with business users, development teams, infrastructure teams, and external vendors to resolve incidents effectively.

• Manage incidents throughout their lifecycle and ensure resolution within agreed SLAs.

• Conduct root-cause analysis (RCA) and support preventive actions to minimize recurring issues.

• Carry out daily operational tasks, application monitoring, and system health checks.

• Maintain clear and up-to-date incident records, technical documentation, and operational procedures.

• Communicate effectively with both local and international stakeholders in English.

• Identify opportunities to improve application support processes and overall operational efficiency.

About you

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.

• 3–6 years of experience in Application Support, Production Support, or a comparable technical support role.

• Previous experience in Banking or Financial Services is mandatory.

• Practical experience working with UNIX/Linux environments.

• Good working knowledge of SQL for troubleshooting, data investigation, and verification.

• Understanding of application support processes, incident management, and production environments.

• Strong analytical, troubleshooting, and problem-solving capabilities.

• Customer- and service-oriented approach with the ability to support business users effectively.

• Organized, detail-oriented, and able to manage multiple incidents or priorities.

• Comfortable collaborating within an international and cross-functional environment.

About us

At Amaris Consulting, we believe in creating a positive and engaging workplace where our people can develop, collaborate, and make a meaningful impact. Join an international team representing 110+ nationalities and benefit from diverse perspectives and collaborative ways of working. With 70% of our leaders having started at entry level, we are committed to developing talent and supporting long-term career growth. Develop your skills through our internal Academy and access to more than 250 training modules. Enjoy an energetic workplace with regular afterworks, team-building activities, and opportunities to connect with colleagues. Get involved in our CSR initiatives, including the WeCare Together program, and contribute to projects that make a difference.

Benefits

• Global Diversity: Join an international team representing 110+ nationalities.

• Trust and Growth: 70% of leaders have started at entry level with commitment to long-term career growth.

• Continuous Learning: Access to internal Academy and more than 250 training modules.

• Vibrant Culture: Regular afterworks, team-building activities, and colleague connection opportunities.

• Meaningful Impact: Involvement in CSR initiatives, including the WeCare Together program.