Responsibilities - Manage and optimize existing maintenance service contracts to ensure operational excellence and client satisfaction. - Identify and address gaps in service delivery to strengthen overall maintenance operations. - Streamline processes and workflows to reduce operational costs and improve efficiency of maintenance service delivery. - Identify and pursue upsell opportunities for additional services or expanded contract scopes within current client accounts. - Ensure adherence to service level agreements (SLAs) and maintenance KPIs. - Lead the sales cycle for new maintenance service contracts, from lead generation to closing. - Manage and mentor the sales team to consistently achieve and exceed sales targets for new service agreements. - Develop and implement new service delivery models and solutions tailored to client needs within the maintenance sector. - Define and set up new maintenance projects/contracts, ensuring seamless handovers to the Operations and Service Delivery teams. - Oversee the Project Coordinator team to ensure effective client communication, project progress, and the achievement of maintenance KPIs in collaboration with the Operations team. - Review tender documents, technical specifications, and client requirements for new maintenance bids. -Develop detailed proposals and cost estimates for new service contracts. - Conduct market research to identify and explore new market segments and expansion opportunities within the maintenance service industry. - Strategize and execute initiatives to increase client retention and recurring revenue. - Research and propose new business models and service offerings to adapt to evolving industry trends and technological advancements (e.g., predictive maintenance, IoT integration). - Analyze competitor offerings to identify areas of strategic advantage. - Build and maintain strong, long-term relationships with key clients and industry stakeholders.