An E-commerce Manager is responsible for overseeing online sales strategies, managing e-commerce platforms, and enhancing the customer experience to drive revenue growth.
 

Key Responsibilities:

• Strategy Development: Develop and implement the company's e-commerce strategy to improve website performance and grow online presence. 
• Platform Management: Manage and oversee e-commerce platforms, ensuring smooth day-to-day operations and optimal user experience. 
• Data Analysis: Analyze data from online traffic and customer behavior to improve website layout and customer experience. 
• Marketing Coordination: Collaborate with marketing teams to create effective online marketing strategies, including SEO, SEM, and social media campaigns. 
• Customer Relationship Management: Manage customer relationships and ensure high levels of customer satisfaction. 
• Team Leadership: Supervise and train the e-commerce team, delegating tasks effectively and ensuring high-quality customer service. 
• Performance Monitoring: Monitor key performance indicators (KPIs) such as conversion rates and average order value, providing actionable insights to the leadership team. 

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field is typically required. A master’s degree or MBA is preferable. 
• At least 3-5 years of experience in e-commerce management or a related field, with a proven track record of driving revenue growth. 
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento), web design, web analytics, and SEO. 
• Ability to analyze data and market trends to inform decision-making and optimize online strategies. 
• Excellent communication and leadership skills to manage teams and collaborate with various departments.