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Customer Service & Distribution Lead
atBayer Thai Co., Ltd.SEAP CS and Distribution Lead
YOUR TASKS AND RESPONSIBILITIES
- Provide day to day operational and people management leadership to a group of Customer Service Specialists, focused on order management. Coach and manage team to achieve quarterly expectations and support yearly targets.
- Articulate and reinforce roles and responsibilities of team members ; coordinate and distribute workload among the group of Customer Service Specialists; support and coach them in the creation and execution of personal and business development goals, removing roadblocks where possible.
- Utilize KPIs and metrics to ensure that Customer Service Specialists perform and execute work in accordance with defined timelines and service level agreements while maintaining order accuracy ; and proactively drive corrective action when performance gaps are identified.
- Oversee and ensure the development and maintenance of, and adherence to, all operations and service standard operating procedures for department, including QMS and internal control documentation.
- Collaborate with internal partners to understand customer needs, and develop internal processes that align with and support the customer vision.
- Partner closely with regional/global counterparts to ensure end-to-end process efficiency, from order receipt through order shipment ; coordinate and facilitate on import / export and supply planning, both mid and long term forecast including recommending excess inventory to fulfil gap.
- In conjunction with the Sales and QA teams, ensure Customer complaints are dealt with and settled as quickly as possible as well as make product available for Test and Trials.
- Escalate cross-functional issues and drive the resolution thereof. This can include issues such as order and/or delivery & warehouse issues, quality, labelling and regulatory issues.
WHO YOU ARE
- Bachelors' Degree, preferably in Business Administration, International Business, Marketing, Manufacturing, Supply Chain, or related field
- 5+ years of relevant business experience focused on business management, international business, and/or supply chain
- Demonstrate strong analytical, planning and decision making skills and an ability to respond to changing circumstances
- Experience working with or leading cross functional teams
- Strong verbal and written communication skills
- Proficient in Microsoft Office and SAP
- Excellent customer service skills, strong ability to collaborate and demonstrate courage
Application Period:
09/23/2021 to 10/07/2021
Reference Code:
485083
Division:
Crop Science
Location:
Bangkok || Thailand : Bangkok : Bangkok || Thailand : Bangkok : Sathorn
Functional Area:
Customer Operations and Support
Position Grade:
VS 1.1
Employment Type:
Regular
Work Time:
40 hours
Contact Us
Address
Telephone
E-Mail
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Size:50-100 employees
Industry:Medical / Pharmaceutical
Location:Bangkok
Website:www.bayer.co.th
Founded in:1962
Ranking:4/5
Bayer is a global enterprise with core competencies in the fields of health care, agriculture and high-tech polymer materials. As an innovation company, it sets trends in research-intensive areas. Bayer’s products and services are designed to benefit people and improve their quality of life. At Baye ... Read more
Head office: 130/1 North Sathon Road, Silom, Bangrak, Bangkok 10500
Benefits
- Job training
- Travel Allowance
- Learning & Development Opportunities
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