Description:

• Greet and escort guests promptly to their rooms, eloquently suggesting appropriate, personalized recommendations of the property based on the distinctness of the guest and their visit, according to ORB Standard.
• Provide check-in and check-out services for guests in a professional manner
• Provide guests with a quality room orientation
• Perform professional lobby patrol duties
• Provide quality service, with colleagues, to all guests by responding to their requests promptly, efficiently, and courteously at all time
• Handle cash drawer properly as outlined in the ORB controller's manual.
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
• Communicate clearly with the Night Auditor and Accounts Department, including accurately posting transactions and maintaining paperwork according to standard.
• Demonstrate teamwork by cooperating with and assisting colleagues as needed.
• Address special guest preferences recorded in guest history profiles, ensure any learned preferences are properly recorded in accordance with ORB SMS standards.
• Stay current with developments and procedures in the hotel by attending daily front office briefings and reviewing the front office communications board regularly.

Qualifications:

• THAI nationality only
• Have been in the relevant working experience for the minimum of 2-4 years in luxury 5 star hotel/resort.
• Dynamic, hardworking, possess the great service mind
• Good command of English both written and spoken
• Familiar with Opera system

Education:

Bachelor

Years of experience:

2

Number of positions:

1