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Executive, Customer Insight
atLotus's (Ek-Chai Distribution System Co., Ltd.)Key Responsibility:
- Track and analyze consumer sentiments.
- Responsible for monitoring, tracking, analyzing, and reporting on customer satisfaction metrics to derive actionable insights and recommendations.
- Utilize customer feedback data to identify areas for improvement and opportunities.
- Prepare detailed reports summarizing key insights, trends, and recommendations.
- Present findings to stakeholders, including senior management, in a clear and concise manner.
- Provide actionable recommendations based on data analysis to drive continuous improvement.
- Work closely with all vendors with the detailed brief, all internal key stakeholders for each project ensuring the successful execution of all processes
Qualification:
- Bachelors or advanced degree in any field
- A minimum of 2-3 of working experiences with Customer satisfaction program
- Excellent communication and presentation skills
- Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.
- Understanding of social media measurement
Lotus's
Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand
“By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.”
Salary
- Negotiable
Job type
- Full-time
Company overview
At Lotus's, we get up every morning and questioned ourselves daily on how we can serve our customers better. Lotus’s is an omni-channel retailer in Thailand, with a commitment to providing great quality products at affordable prices, while doing good things for our customers, colleagues, and communi ... Read more
Why join us: “At Lotus's, we are looking for people who are the change-agent with a passion to grow in both work and life. People who have the ability to think in an agile way and make everyday as a history to leave their own legacy in every part of business.” Lotus's People are: People who love to crea ... Read more
Benefits
- Pension Fund
- Overtime pay
- Life Insurance
- Accident Insurance
- Company uniform
- Learning & Development Opportunities
- Health Insurance