The Peninsula Bangkok
Guest Relations Manager
atThe Peninsula BangkokWorking alongside a wonderful team at The Peninsula Bangkok, we are seeking a Guest Relations Manager to lead our Guest Relations team and ensure exceptional, personalized experiences for our valued guests, with a strong focus on VIP and high-profile guests.
- Work for a prestigious hotel in Bangkok.
- Lead and grow within a strong Rooms Division.
- Favorable remuneration package.
Responsibilities
- Lead, coach, and develop the Guest Relations team to deliver exceptional guest experiences.
- Oversee VIP arrivals, departures, in-house guests, and special arrangements.
- Coordinate with Front Office, Housekeeping, Food & Beverage, Spa, and other departments to ensure seamless guest experiences.
- Build strong relationships with VIPs, repeat guests, and key clientele.
- Proactively anticipate guest needs, handle feedback and complaints, and ensure effective service recovery.
- Monitor guest satisfaction and identify opportunities to enhance service standards.
- Ensure all guest preferences, special occasions, and VIP arrangements are handled with the highest level of care and attention to detail.
Requirements
- Bachelor's degree or equivalent qualification in Hotel Management, Hospitality, or a related field.
- Minimum 3-5 years of experience in Guest Relations, Front Office, or Rooms Division, preferably within a luxury hotel.
- Previous supervisory or management experience preferred.
- Strong leadership, communication, interpersonal, and problem-solving skills.
- Excellent command of English, both written and spoken.
We are delighted to receive your resume and will liaise directly with suitable applicants.
Experience required
- 3 years
Career level
- Senior Level
Salary
- Negotiable
Job function
- Hospitality
- Management
Job type
- Full-time
Company overview
The Peninsula Hotels group has an identity of its own among hotels that lead the world. Founded in 1928, it keeps prestigious luxury properties across ten major cities. Hong Kong holds the flagship. Shanghai, Tokyo, Beijing, and New York are named, as are Chicago and Beverly Hills, and so are Ban ...
Why join us: Peninsula Bangkok People Strategy is as following: We will create a culture of engaged employees across the Group, where our company is recognised as a genuine and caring employer that continually grows and develops it owns talent. We will empower our employees to create special memories for our ...
